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With the rise of smartphones, “conventional” marketing agencies sales tactics, such as cold calls and email blasts, are no longer the best way to convert leads into customers. Instead, smart companies are focusing on inbound marketing. This technique, popularised by HubSpot CEO Brian Halligan, aims to draw customers to your product or services via inbound efforts such as content digital marketing, social media and SEO tactics.

Though Halligan certainly helped evangelise inbound marketing tactics, it is worth pointing out that inbound marketing is essentially synonymous with “permission marketing,” a phrase coined by Seth Godin in his 1999 book of the same title. According to Godin, the best way to earn a customer’s attention is by treating them with respect. Inbound marketing follows the same method. Instead of traditional marketing, forcing paid advertisements onto customers, inbound marketing focuses on an improved customer experience by building trust and offering customers valuable information.

Every inbound marketing campaign is focused around the customers needs, but on a standard work schedule, it is difficult to be available at every customers beck and call. Even if you aren’t by a computer, there is a way you to always be available to the customer, day or night. Chatbots have become increasingly advanced over the years. You may be wondering, what are bots? Chatbots are essentially live support software that uses information straight from your company to create meaningful conversations with customers. By incorporating chatbots into your marketing strategy, you can increase your company’s leads and conversions.

I've just spent a week in Boston at HubSpot's annual Inbound conference. Between a packed HubSpot Partner Day, and a rock star lineup of keynote speakers, HubSpot announced some amazing new offerings and features.