We’ve all been at the receiving end of poor customer service at some point in our lives. If you haven’t, you’re certainly one of the lucky ones!
Those who have, know just how frustrating it can be when you get the runaround or transferred from one person to another. Failing to help your customers or guiding them in the wrong direction is a big no-no! It throws out major red flags for incompetence and is simply, bad business.
There is a fine line between taking your time to respond to clients and responding too quickly. Quick responses may set unrealistic expectations and yet on the flip side, taking too long can mean you risk losing that client. Good customer service is about being prompt, comprehensive, client-focused, and streamlined. It’s about finding a perfect balance.
With the COVID-19 pandemic causing major disruption to our lives, for many, our working lives also took a hit. Those of us fortunate enough to go about our daily business, it meant flexible working policies became the new way of life, at least for the foreseeable future. With this came new challenges and priorities.
Pandemic aside, the team at Refuel is always looking for ways to go paperless and support remote working. We believe it’s important to find ways to spend less time chasing financial documents and more time running our business.
Starting a new job can be daunting. Add in a global pandemic, and you could find yourself inducting a new staff member right from your very own home!
In March 2020, many employers moved quickly to respond to the growing concern around the global COVID-19 pandemic. Following advice for social distancing and the health and safety of all was paramount.
Flexible working arrangements needed urgent attention. For many, allowing staff to work from home was never anything more than an ad-hoc request. For some, it was forbidden. However, setting up employees to work from home for the duration of COVID-19 entered uncharted territory.