All the latest updates, news, events, research and helpful content from Refuel Creative.

Tech lessons from the 2020 Jetpets Companion Animal Rescue Awards

Posted by Ryan Jones on Nov 27, 2020. Reading time is 8 min 0 Comment

I recently had the pleasure of judging the new Refuel Digital Technology Award for the 2020 Jetpets Companion Animal Rescue Awards Ceremony held on 15 October. This Australian, not-for-profit technology award celebrates innovation in rescue, rehabilitation and rehoming of animals by rescue organisations.  

Having participated in the awards since their inception, this year Refuel Creative decided to become more involved. We designed an award recognising Rescue Groups and Animal Shelters who use digital technology. It was a fascinating way to discover how different groups in the not-for-profit sector are using technology - and there were some great uses!

The whole judging panel was blown away with how advanced our finalists were, streamlining processes, fundraising systems improvements, and the various levels of automation achieved on limited budgets.

If you’re a business looking for low-cost solutions, there are some innovative uses of technology by volunteer-run, not-for-profit organisations that can give you ideas.

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How to ask for a testimonial from a client - 4 practical steps

Posted by Anna Butler on Nov 26, 2020. Reading time is 9 min 0 Comment

Have you ever looked at the customer testimonial page of some businesses and wondered how they get such amazing, detailed testimonials from their clients? The short answer: they ask!

Seems simple and obvious, but if asking for testimonials leaves you feeling intimidated or desperate, we’ll walk you through how to get customer testimonials with effortless dignity and grace.

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We are looking for our first Operations Manager

Posted by Ryan Jones on Nov 25, 2020. Reading time is 3 min 0 Comment

We are looking for our first Operations Manager! This is a new position driven by recent growth, adding operations and project management expertise to our management team.

This is an ideal role for someone who is an ace at multitasking and problem-solving. You must also be equally comfortable working within a team environment as well as autonomously.

You'll be an experienced professional in people delegating, office management, operations, business processes and scheduling. You will have experience managing operations, people and resources in an office or studio environment.

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| Growth |

4 Elements of Good Customer Service

Posted by Melissa Banks on Nov 24, 2020. Reading time is 7 min 0 Comment

We’ve all been at the receiving end of poor customer service at some point in our lives. If you haven’t, you’re certainly one of the lucky ones!

Those who have, know just how frustrating it can be when you get the runaround or transferred from one person to another. Failing to help your customers or guiding them in the wrong direction is a big no-no! It throws out major red flags for incompetence and is simply, bad business.

There is a fine line between taking your time to respond to clients and responding too quickly. Quick responses may set unrealistic expectations and yet on the flip side, taking too long can mean you risk losing that client. Good customer service is about being prompt, comprehensive, client-focused, and streamlined. It’s about finding a perfect balance.

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International Computer Security Day 2020

Posted by Anna Butler on Nov 23, 2020. Reading time is 9 min 0 Comment

Sure, this might not be one of the most cutesy or heart-warming days of the year, but it’s definitely one of the important ones. Also called Cyber Security Day or Internet Security Day, every 30 November, the international community attempts to raise awareness about computer security issues.

So let’s dive into the matrix to look at what some of those protocols are, and what tools you can use to fend off cyber-attacks from malicious software and wealthy Nigerian princes.

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