The email Canva sends when you verify a domain

Part of Setting up Canva Enterprise: how the rollout works, a guide from Refuel Creative for organisations moving to Canva Enterprise.

Part of moving to Canva Enterprise is verifying the email domains your staff use, by adding a DNS record that proves you control them. Verification is what gives you authority over the Canva accounts on those domains. It also triggers an email from Canva to every one of those users.

When this applies: The moment you verify each email domain. Plan for it before you verify, because you cannot undo it.

Short answer: you cannot control the email. You can control when it is sent.

When you verify a domain, Canva automatically emails everyone using that domain. That includes people already in your Enterprise team. The email tells them their account will become affiliated with your organisation, and gives them 30 days to switch to a personal email address if the account is not for work.

You cannot stop it, delay it, send it to a subset of people, or change a word of it. Canva's own FAQ is explicit on both counts.

• On stopping it: "No. To comply with our Terms of Use and privacy regulations, Canva must notify users about changes affecting their accounts."

• On rewording it: "No. To ensure compliance with the Terms of Use and privacy requirements, Canva maintains full control over the message content."

The part Canva does not tell you

The email is triggered by domain verification, and you decide when to verify. So while you cannot move the email, you can move everything that happens before it.

That gives you a workable sequence:

1. Get your user report and work out who you are migrating. This does not require domain verification, so it can all happen before anyone is emailed.
2. Send your own communication to staff, in your voice, explaining what is happening and why.
3. Verify the domain on a date you have chosen, so Canva's email is the second thing your people see rather than the first.

Almost every problem we see on these projects comes from verifying a domain before step 2. Once a domain is verified the email has gone, and it cannot be recalled.

What to put in your own communication

You do not need anything elaborate. What people want to know is why it is happening, whether they are losing anything, what the email from Canva is, and what they need to do. Two of those are answered in other articles here, and you are welcome to lift from them.

Related articles

• Choosing your domain verification date
• What happens to your team's existing designs
• Will our people be locked out of Canva?
• Who actually uses a Canva Enterprise licence

Canva documentation

• Domain verification notification
• Affiliated and managed accounts

Canva updates its documentation without notice. If something here no longer matches what you see in your account, tell us and we will check it.