Lodging a new ticket
When you need hands-on help from our team, follow these steps to submit a service ticket.
How do I submit a support ticket?
To submit a support ticket, visit the new ticket page, fill in the Subject, Description, and Priority fields, then click Submit. You will receive an email confirmation with your ticket number and an estimated response time.
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Go to the new ticket page
Open the new ticket page to get started.
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Fill in the form fields
- Subject: A concise summary (e.g., “Error uploading product images”).
- Description: Detailed steps to reproduce the issue, desired outcome, and any screenshots or links.
- Priority: Select the urgency (Low, Medium, High).
- Attachments (optional): Upload screenshots, error logs, or sample files.
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Submit the ticket
You’ll receive an email confirmation with your ticket number and an estimated response time.
The more detail you include, the faster we can diagnose and resolve the issue for you.
Is the ticket urgent?
If your ticket is urgent, please call us immediately after submitting so we can prioritise and diagnose your issue as quickly as possible. You can find our phone numbers here.