Lodging a new ticket
When you need hands-on help from our team, follow these steps to submit a service ticket.
How do I submit a support ticket?
To submit a support ticket, follow the three steps below. Once submitted, you'll receive an email confirmation with your ticket number and an estimated response time.
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Go to the new ticket page
Open the new ticket page. You must be logged in to your account to access this page. If you don't have an account yet, register here before continuing.
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Fill in the form fields
- Subject: A concise summary (e.g., “Error uploading product images”).
- Description: Detailed steps to reproduce the issue, desired outcome, and any screenshots or links.
- Priority: Select the urgency level: Low, Medium, or High.
- Attachments (optional): Upload screenshots, error logs, or sample files.
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Submit the ticket
Click Submit to send your ticket. The more detail you include, the faster our team can resolve your issue. You'll receive an email confirmation with your ticket number shortly after submitting.
What if my ticket is urgent?
If your ticket is urgent, set the Priority field to High when submitting, then call us immediately so our team can prioritise it. Find our phone numbers here. You can also reply to your confirmation email at any time to add more information to your ticket.
To check the status of an existing ticket, visit your ticket dashboard.