Lodging a new ticket
When you need hands-on help from our team, follow these steps to submit a service ticket.
How do I submit a support ticket?
To submit a support ticket, visit the new ticket page, fill in the Subject, Description, and Priority fields, then click Submit. You will receive an email confirmation with your ticket number and an estimated response time.
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Go to the new ticket page
Open the new ticket page. You will need to be logged in to your account to access this page.
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Fill in the form fields
- Subject: A concise summary (e.g., “Error uploading product images”).
- Description: Detailed steps to reproduce the issue, desired outcome, and any screenshots or links.
- Priority: Select the urgency level: Low, Medium, or High.
- Attachments (optional): Upload screenshots, error logs, or sample files.
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Submit the ticket
The more detail you include, the faster we can resolve your issue.
What if my ticket is urgent?
If your ticket is urgent, please call us immediately after submitting so we can prioritise your ticket and resolve your issue as quickly as possible. Find our phone numbers here. You can also reply to your confirmation email at any time to add more information to your ticket.