Lodging a new ticket
When you need hands-on help from our team, follow these steps to submit a service ticket.
1. Go to the New Ticket page
You can raise your new ticket on our new ticket page: https://www.refuelcreative.com.au/help/kb-tickets/new
2. Fill in the form fields
- Subject: A concise summary (e.g., “Error uploading product images”).
- Description: Detailed steps to reproduce the issue, desired outcome, and any screenshots or links.
- Priority: Select the urgency (Low, Medium, High).
- Attachments (optional): Upload screenshots, error logs, or sample files.
3. Submit the ticket
You’ll receive an email confirmation with your ticket number and an estimated response window.
Pro Tip: The more detail you include (steps, links, screenshots), the faster our team can diagnose and fix the problem.
Is the ticket urgent?
Please call us as soon as you've raised the ticket so we can diagnose it immediately. You can find our phone numbers here.