Meet our partner: Aircall
Transform your
business communications
Stop juggling phone calls and start growing your business
Remember when having a business phone meant installing extravagant and expensive systems with confusing buttons, matching handsets and upfront costs of $10,000+?
Those days are over.
We need communication solutions that work seamlessly with our existing tools and platforms and are easy to use. That's exactly what Aircall delivers.
What is Aircall?
Aircall is Australia's leading cloud-based phone system that transforms how your team handles calls. Instead of being tied to desk phones or handing out personal mobile numbers, Aircall gives you a professional business phone system that works on any device, anywhere.
Think of it as your traditional office phone system, but smarter, more flexible and living in the cloud instead of gathering dust on your desk.
The problems Aircall solves
Aircall is more than a phone system. It’s a problem solving communication tool that will eliminate current customer service frustrations that could be costing you in more ways than one.
The expensive
equipment nightmare
Traditional phone systems require massive upfront investments, complex installations and ongoing maintenance costs. When the power goes out or equipment fails, you're left scrambling to fix systems no one knows how to program.
Not so with Aircall. Set up can be as simple as an app on your phone or laptop.
The personal
number trap
Without a proper business phone system, staff often resort to giving out their personal mobile numbers. This creates chaos when employees leave, makes it impossible to track business communications and blurs the line between work and personal life.
There is no need to give out personal numbers when using Aircall. One business number is all you need for the whole team.
The inefficient call
handling mess
Without smart call routing, every call becomes a game of phone tag. Customers get frustrated being transferred multiple times, important calls fall through the cracks and your team wastes time playing middleman instead of serving customers.
Aircall lets you set up predefined criteria so incoming calls can be automatically directed to the right person for the job (or call as the case may be).
The remote work
challenge
Traditional phone systems keep you chained to your desk. With ever-growing flexible work environments, you need a solution that follows your team wherever they are, without compromising professionalism or call quality.
Just because you’re working from home or working away from the office, doesn’t mean you can’t take a call. Aircall means you can figuratively pick up the phone (it really is just a click of a button!) and have you saying, “Welcome to [insert your business name], how can I help you?” in no time.
Why you need Aircall
Aircall gives you a professional business number that eliminates the chaos of managing multiple contact points and personal mobile numbers. With smart call routing set up, every call automatically reaches the right person without frustrating transfers or delays. Plus, you'll finally solve the work-life balance puzzle by keeping your business and personal calls completely separate. No more clients calling your personal mobile at all hours.
For sales
teams
- Automatically log every call in your CRM
- Access customer history during calls
- Use power dialing to boost outbound efficiency
- Track team performance with detailed analytics
For customer support teams
- Create support tickets automatically from calls
- Share call history across your entire team
- Use call recording for quality assurance and training
- Handle multiple calls simultaneously without missing a beat
For remote
teams
- Answer business calls on any device, anywhere
- Transfer calls seamlessly between team members globally
- Set business hours so work calls only come through when you're working
- Maintain professional presence regardless of location
Aircall's game-changing features
What makes Aircall different from every other phone system is that it’s built specifically for businesses that need more than just basic calling. Here are the features that turn ordinary phone conversations into powerful business tools.
Smart call
routing
Set up "ring rules" that automatically direct calls to the right person. Client calls go straight to their account manager. Support queries route to available team members. No more "let me transfer you" delays.
International presence
made simple
Set up local phone numbers in 100+ countries in seconds. Perfect for export businesses or companies serving international markets. Your customers will think you're local, even when you're not.
CRM integration that
actually works
Aircall integrates seamlessly with:
- HubSpot for complete customer interaction tracking
- Salesforce for enterprise-level CRM management
- Zendesk for support ticket automation
- Shopify for instant order information during calls
- Slack for team collaboration and notifications
Advanced call centre
features
- Queue callback: No more horrible hold music. Customers keep their place without staying on the line
- Parallel calls: Handle multiple conversations simultaneously
- Call conferencing: Add up to 5 people to any call instantly
- Call recording: Protect your business and improve training
- Interactive Voice Response (IVR): Professional "press 1 for sales" menus
Real cost savings that matter
Traditional phone systems cost $150+ per staff member per month when you factor in:
- System financing payments
- Work mobile phone plans ($100+/month each)
- Installation and maintenance fees
- Equipment replacement costs
Aircall starts at just $45/month per user with no capital outlay, no installation fees, and no equipment to maintain. For most businesses, that's an immediate saving of $105+ per staff member per month.
How Refuel helps keep the calls coming in
As Aircall partners, we don't just implement the technology, we optimise it for your specific business needs. But here's how we can really help you with Aircall. We use it ourselves every single day. That means we know exactly which features will transform your business and which ones you can ignore.
Most IT companies will set up Aircall and walk away. We stick around because we understand that getting the technology working is only half the battle. The real magic happens when Aircall integrates seamlessly with your existing systems and becomes part of your team's daily workflow.
If you are also a HubSpot user, then our expertise means we can create integrations that most other providers simply can't match. When a call comes in, we'll make sure your team instantly sees the customer's history, previous conversations and any open support tickets. That's the difference between just answering the phone and delivering exceptional customer service.
We also understand that every business has unique communication challenges. Some teams need complex routing rules for different departments, others need international numbers set up quickly for global expansion. Because we've implemented Aircall for businesses across different industries, we know how to configure it for maximum impact, not just basic functionality.
Here’s the thing about business phones
Every day you stick with your current phone setup, you're probably losing money. Not in dramatic, obvious ways but in all those little moments that add up. The lead who hangs up because they can't get through to the right person. The client who gets frustrated bouncing between three different people. The hours your team spends playing phone tag instead of actually helping customers.
And here's what most people don't realise. Switching to Aircall isn't just about getting a better phone system. It's about finally having visibility into what's actually happening with your calls. You'll know which marketing campaigns are driving phone enquiries, which team members are handling the most support calls and where conversations are falling through the cracks.
The best part? We can organise a hands-on demo. Aircall offers a trial period and as a Partner, we can put you on an extended trial so you can test it out for yourself.
If it works as well as it has for every other business we've implemented it for, you'll wonder why you waited so long to make the switch.