Delivery in full, on time
Fast track (Summarised definition)
Key performance metric measuring percentage of orders delivered completely and punctually, essential for supply chain efficiency evaluation, customer satisfaction assessment, and operational performance improvement in logistics and distribution operations.
Full lap (Full definition)
Delivery in full, on time, commonly abbreviated as DIFOT, represents a key performance metric that measures the percentage of orders delivered completely and punctually, serving as essential measurement for supply chain efficiency evaluation, customer satisfaction assessment, and operational performance improvement in logistics and distribution operations.
The importance of DIFOT extends beyond delivery measurement to encompass customer satisfaction, operational efficiency, and competitive advantage assessment. High DIFOT scores indicate reliable supply chain performance, superior customer service, and operational excellence that builds customer loyalty whilst reducing costs associated with incomplete or delayed deliveries.
DIFOT measurement involves tracking order completeness, delivery timing accuracy, and customer satisfaction levels to provide comprehensive assessment of delivery performance quality. This metric combines quantity accuracy with timing precision to evaluate overall delivery service effectiveness and reliability.
DIFOT benefits include improved customer satisfaction, reduced operational costs, enhanced supplier relationships, better inventory management, and superior competitive positioning that drives business growth through reliable service delivery and operational excellence that meets customer expectations consistently.
DIFOT optimisation strategies encompass supply chain process improvement, inventory management enhancement, transportation optimisation, supplier relationship development, and technology implementation that improve delivery accuracy whilst reducing costs and increasing customer satisfaction through systematic operational improvements.
DIFOT analysis enables identification of performance gaps, process bottlenecks, and improvement opportunities that inform strategic operational enhancements and resource allocation decisions for supply chain optimisation and customer service improvement initiatives.
For businesses operating supply chains and distribution networks, DIFOT measurement and optimisation proves essential for customer satisfaction and operational efficiency. Strategic DIFOT management enables competitive advantage, improved customer loyalty, and operational excellence through reliable delivery performance that meets customer expectations whilst optimising operational costs and building sustainable business success through superior service delivery.