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  2. Working with Refuel

Contacting Refuel

Find out when we're available, and how it's best to contact us

The Refuel office is typically open from 9am to 5pm Monday to Friday, Adelaide time (Australian Central Standard Time, GMT+9.5).

How to contact Refuel

If your request is urgent, or you'd like to speak to someone, give us a call on:

Australia: 1300 699 742

New Zealand: 09 984 0HUB

United States: (844) 981 0HUB

If your request isn't urgent, email your Refuel contact, or lodge a ticket.

For Australian customers, we use 08-7111 3965 as our dial out number, as Australian Communications laws don't allow us to use our 1300 number to dial out.

Please save these numbers in your phone, so you know when we call!

When are you not available?

Note that we have two all staff meetings per week and will typically not be available to take your call during these times:

  • Monday: 10-11am
  • Friday: 11am-1pm

We also try to restrict all team meetings to Fridays, to minimise disruption to the rest of the week. For this reason we don't take client meetings on Fridays, but we are around to help you if you get in touch. Just send an email or leave a message, and we'll call you back as soon as we can.