We are looking for a Sales & Account Manager to join our growing team at Refuel Creative. You will be helping us both grow our client base and better support our existing clients.
For any business, how you take care of your customer's needs before and after a sale or enquiry is vital. We want to convert happy customers into promoters! But how do you make sure your customer support or sales calls are on point?
If you haven’t heard of marketing automation yet, you might as well have been living under a rock!
As defined by Weidert.com, “Marketing automation is the use of software and web-based services to execute, manage and automate marketing tasks and processes”.
Simple enough to understand right? Well if this has already captured your curiosity, listen in.
There is so much more to learn about what this can do for your business.
As a not-for-profit organisation, you understand the pain of competing with other big players in your market. Battling against bigger budgets and organisations is hard. Google AdWords Express can make this easier. Given $10,000 per month through Google’s grant program, it is possible to battle these bigger budgets.
No, we didn't get a Platinum Record for Andrea and Liina's new rap album, that they've been hard at work on while in isolation. We have just become a Platinum HubSpot Solutions Partner!
Countries and cities around the world are in lockdown due to COVID-19. As the situation evolves around the world, governments are calling on businesses to do their part. We all need to encourage social distancing to protect the health and wellbeing of our staff and colleagues.
Setting marketing goals is like driving a car. When we drive our car, we have a destination in mind. If we don't, we might as well ask ourselves, "why are we driving?".
This is the same concept we can apply to setting our marketing goals. If we are not setting any tangible and specific goals in marketing, we may as well be 'driving to nowhere'.
How do we know what is working, what is performing? Are we working well? Is our marketing working?
So you’re starting an eCommerce business - congratulations! You have an idea, a product or a service - now you need a platform to help you reach your customers. With so many options on the market for selling online, how do you choose the best eCommerce platform for your business?
In these challenging times, digital advertising and sales is an essential tool for businesses. If you’re experienced in paid search and looking for a new challenge, you could be our new Digital Advertising Consultant.
Did you miss our recent webinar with WordStream? It was chock full of our top 10 PPC tips for those running Google, Bing and Facebook ads in Australia and New Zealand.
We are extremely excited that HubSpot has named us as their Rookie of the Year in the Asia Pacific region for their 2019 performance Impact Awards.
Do you love writing? Do you create content constantly?
We are looking for a Content Marketer to join our fast-growing and diverse team.
Today is our birthday — kind of.
Unlike a lot of businesses, Refuel Creative doesn't have an official birthday. Refuel grew organically. From humble roots with me just providing help to friends and friends of friends, it grew until it became a full-time job.
As many of you will know, Australia has been ravaged by a number of bushfires over our summer. Word of these fires spread far and wide, and we had partners from as far afield as Boston and Paris checking in on us to make sure we’re ok as they turned on their TVs and scrolled their social media to see the devastation.
If I had a dollar for every time someone told me their work was too boring to make videos for, I’d be a trillionaire. It can be difficult to think of engaging marketing campaigns while staying on brand. It doesn't seem like professionalism and creativity mesh well together.
For many of us, a website redesign is one of the biggest and most important projects we undertake for our organisation. Your website is your main shopfront. It's the way you sell your products and find your customers. So it's vital to get it right.
Google offers a range of marketing tools that help people make some big 'money moves' (that's a pop culture reference for those wondering). This is all designed to help you track the performance of your online marketing, and of course, your Google Ads performance.
No one enjoys being “sold to” and studies have shown that consumers in the internet age are less trusting of marketing and sales tactics than ever before.
In the land down under, we love TV commercials. In fact, a lot of our Aussie slang has come from the most iconic ads in Australian history. The whole country basically has several inside jokes thanks to the wonder of TV. Not that we needed any more reason for foreigners not to understand our Aussie humour.
What if I told you that when someone visits your website once, you can keep sending them ads until they purchase something from your business, or convert into a lead?
If you're anything like me, when I hear the word "data", I immediately feel dread in anticipation of the time it will take to pull out meaningful metrics. Data usually comes in the form of numbers, charts, tables and an overload of analytics. When you work in marketing, you need fast access to data to strategise and make the right decisions for your campaigns and inform clients of their ROI.
Google Ads are generally something we see popping up when we're browsing the internet. But, we don't often stop to think about how they get there. In fact, most people probably don't realise that they're ads!
Do you know how your web content is delivered to the world?
Chances are, you're using a content management system (CMS) without even knowing it! Most modern website development platforms are CMS' or have CMS capabilities that allow you to control what the outside world sees on your site.
Something often experienced by fast-growing companies is that they tend to need more and more marketing tools to execute different parts of their strategy. You end up with a CRM, email marketing, social media management, e-commerce, website management, design platforms; the list can be endless and very time-consuming and confusing. Sound familiar?
2019 proved to be a pretty monumental year for Refuel Creative. It was only our second full year in business but saw successes, achievements and of course the occasional hiccup along the way.
The digital marketing industry is continuously evolving. As CEO of Refuel, it's my goal to make sure that my agency keeps up with the constant advancements so we can stay ahead of the curve. It's our goal to continue to deliver our clients’ an unfair advantage with the latest strategies and technologies.
As part of this, I flew over to Boston for HubSpot's annual Inbound Conference. This was my second Inbound, and I got a lot out of last year's event. Now that we are Gold HubSpot Partners, the opportunity presented itself again to visit Inbound. To see what's new at HubSpot Partner Day, and see some vendors to help with client pain points.
It's time to meet Jasmine, our new Project Manager at Refuel Creative. Jasmine has been part of the team for the last two months working to streamline our service delivery and operations.
Having a business phone used to mean getting an IT professional to come out and install an expensive PBX system with a bunch of confusing buttons. There’s a huge capital expense to set it all up, upwards of $10,000 in most cases.
Ten years ago, the world was a different place. We were all watching prime time TV daily. Some of us were playing Angry Birds on our first-generation iPads and downloading Limewire music to our MP3 players.
The world has since gotten much more complicated. With the release of new devices, technologies, networks and products every year, it's hard to keep up!
Our team grew substantially in 2019, and a byproduct of that is reading a lot of job applications. I've seen some great applications. I've seen some awful applications too, people who are great people, but they've put together poor applications or don't meet the criteria.
When I started this business, I underestimated the value of a lot of formal structures. Things like vision and mission statements and documented processes seemed unnecessary when working from home. My dogs were my colleagues. They didn't care about values as long as they got their food and a scratch behind the ear.
We are on the lookout for the next member of our ever-growing team. If you are a videographer looking to get a foothold in the agency world, we want to speak to you.
Google Ad Extensions are a pretty simple concept and are often misunderstood as being unnecessary. However, when it comes to Google ads, even the smallest additions can make all the difference. Think about it, when is an “extension” ever a bad thing?
We are on the lookout for the next member of our growing team. We need an experienced PPC Ads Strategist looking for the next step in their career. If that sounds up your alley - keep reading!
Digital Asset Management is the practice of housing all of your digital files in one place, so that the latest versions can be easily found and used when they are needed. It sounds simple (and maybe a bit boring), but if you run your own business, you’ll want to know more.
Facebook is essentially the pinnacle of social media advertising. The original and the best. The OG!
Between itself and its sister app Instagram, businesses are able to rack up big bucks through creating effective ads that pop up on users' news feeds. Every business uses a different tactic for their advertising; some people bombard their audience with ads and some use a more calculated approach.
Your content strategy is your plan for promoting your organisation with tangible media – written, visual or downloadable.
Over the last decade, search engines have been growing up. What was once mostly Wikipedia pages and badly written sites from the 90’s has now become an endless stream of information.
Search engines have become much better at knowing what their users are looking for. They can sift through thousands of articles, web pages and blogs in a millisecond to present you with their top suggestions. And, for the people writing those pages, the goal is to be one of those top results.
Have you recently been advised by MailChimp that your account will be upgraded due to the number of contacts on your mailing list? Can you no longer have multiple users accessing your account? You might be looking into alternatives before handing over your credit card details to ensure that their paid platform really is the best fit for your business.
Creating awesome content is typically what us content writers and journalists do. We know our way around grammar, punctuation and a good structure. We also have these weird creative brains that combine a bunch of words into something that people actually care about.
And, yet we all still question whether our titles are worthy of our readership. Will they rank? Will people want to click on them? Is this just going to look like all the other articles?
Titles kind of act like labels. If you invent a revolutionary ‘soup in a can’ and then bring it to market with a Dymo label on it that says “good soup,” how can you expect someone to buy it?
She is our guru of all things administration. Melissa does all the behind-the-scenes work to keep things running smoothly here at Refuel. She is also Ryan's right-hand woman so she is often sending out emails on behalf of Ryan. Learn all about Melissa here.
When is the last time you didn’t use Google Maps to get to a new location? We’re all guilty of typing in a business name or something precarious like “nearest coffee shop,” and using Google Maps to get us there.
A common frustration for a lot of businesses is knowing what marketing or sales activities make their phones ring. For trade businesses like plumbers and electricians, this is a particular problem, as customers like to call rather than fill out forms on a website.
With the Disney+ video streaming service landing on Australian shores November 19, Netflix is going to have its biggest rival ever.
There’s no way around it: SEO is the most cost-effective way of promoting your business. And unlike other methods, SEO keeps bringing in results a long time after you’ve set up your website.
Adelaide, South Australia: Today, Refuel Creative announced that it has achieved Gold Tier status as a HubSpot Certified Agency Partner. HubSpot, leading growth platform, works hand-in-hand with agency partners to grow their businesses through inbound software, services and support.
Every month, the team at HubSpot upgrade their tools to make sure their clients are getting the absolute best value for money. July was no exception.
Hi! I’m Adam, the latest team member at Refuel!
I've recently joined the Refuel team as Junior Designer after completing a Bachelor of Information Technology (Digital Media) at Flinders University. I knew that this journey would be challenging and fast-paced but I had no idea what lay ahead of me!
Looking for a new sales role with a difference? We’re looking for a new Inbound Sales Consultant. This is a perfect role for you if you’re looking to take the next step in your career.
We are looking for a passionate, organised and talented Project Manager to join Refuel Creative.
Have you ever wished you could send a client a video demonstrating your software? Or show someone quickly how to do something?
Each month HubSpot implements new changes based on the feedback provided by users. Here are our favourite updates for this month!
We are on the lookout for the next member of our growing team. An experienced PPC Ads Strategist looking for the next step in their career. Are you that person?
You have quality content. Excellent, helpful, well-written information with splashy, relevant images you just know people will love. However, if your fabulous web pages and blog posts languish somewhere down on page 20 of Google’s search results, nobody will ever find you.
Social media has revolutionised how we connect with others. No longer just a way to keep in touch with what our family members were up to on the weekend, social networking has become a powerful marketing and sales channel.
Search engine optimisation, commonly shortened to SEO, is the process of ensuring that your website appears as high as possible in search results. This is accomplished through careful curation of quality content and purposeful improvements to a website to appeal to Google’s (and other search engines) algorithm.
If I had a dollar for every time a company rejected my job application for "a lack of experience", I wouldn’t need a job!
Business owners know that the e-commerce industry is exploding in Australia. Whether you’re an experienced e-commerce business or considering capitalising on this fast-paced industry growth, you still look for every advantage you can get.
Google Shopping is a powerful tool to get in front of people looking for your products. By utilising effective Google Shopping Ad Campaigns, your products will be able to be seen by a larger and more diverse audience that you know are interested in your products. You must master Google Merchant Center to advertise on Google Shopping.
Are you a PPC and Online Advertising expert looking for your next challenge? Somewhere you can grow, with the right tools to drive your career forward?
If you run a website, or your business has a website, you must have heard the phrase “search engine optimisation” at least a few times.
Last month we had a group of students from Ironwood Institute at Refuel HQ for some industry knowledge.
So you’ve heard all about inbound marketing. You’re hooked. You’ve had some success, but you want more - more results, more opportunities. You want the right tools to truly succeed at inbound. You want training and development opportunities. You want to work directly with leading companies in inbound marketing to hone your craft.
We covered understanding your website performance on the blog last month, but once you understand your website performance, how can you improve your performance?
Are you a marketer who combines your design skills to deliver great marketing campaigns, but you want a flexible new challenge?
There are lots of online marketing techniques you can use to promote your business and generate leads. Email blasts to search engine optimisation or old-fashioned cold calls can all work. But every lead generation method ultimately fits into one of two categories: inbound marketing or outbound marketing.
Creating and sending emails is just one marketing strategy to build relationships and stay in touch (and top-of-mind) with customers. It is proven to be one of the most cost effective marketing channels in your toolkit.
Gone are the days when you needed to reach out to your customers one by one, manually updating mailing lists and not really knowing whether your clients are visiting your website or if they are ready to purchase your services.
With a marketing automation system many of the tasks that were once major pain points or flat out impossible for the average small business or not-for-profit organisation can now be handled automatically.
One of the first things we do when we start working with a client is to ask them what their goals are.
December is the time of year when we start to wind down. There’s Christmas Parties, social gatherings, and so many distractions to help us ease into the Christmas Holidays.
The right tools can revolutionise digital marketing campaigns, setting them up to be seen by the target audience, engage and convert the audience, and generating maximum return on investment (ROI). Regardless of the specific topic or goal of your next digital marketing campaign, the tools featured in this guide can be pivotal to enhancing the success of your campaign and working towards optimal results.
Whether your company is just starting out or is looking to expand its customer base, digital marketing is an essential part of any company’s long-term plan. Using tried-and-true tactics like Search Engine Optimisation and Pay Per Click Advertising is a crucial part of attracting the right customers.
A recent study reported by Signal.co found that Australia has the highest digital ad spend per user in the world. If trends of the past two years continue, over half of all ad dollars spent in the country will have been dedicated to online and mobile platforms.
Microsoft Office 365 is a very common IT platform in use with SMEs and not-for-profits. It’s a hosted, web based version of the traditional Microsoft Office tools, including email, calendars, file storage, groups, and more.
With the rise of the internet and smartphones comes new marketing opportunities. Conventional marketing tactics, such as cold calls and email blasts, are no longer the best way to convert leads into customers. Instead, smart companies are focusing on inbound marketing.
This technique, popularised by HubSpot CEO Brian Halligan, aims to draw customers to your product or services via inbound efforts. These inbound tactics are designed to bring customers to you when they are looking for your product or service. Popular inbound digital marketing tactics include content marketing, blogs, videos, ebooks social media and SEO tactics aimed at your target audience.
With virtually infinite information instantly attainable through the internet, the importance of standing out from the online crowd is more significant than ever. One of the best ways to give your business more clout in the online world is to work to put your business at the top of the most relevant search engine results pages (SERP).
Your website should focus on your customers' needs. Still, on a standard work schedule, it is difficult to be available when your customers need you.
Live chat software has become popular in the last couple of years as it becomes cheaper and easier to access. Customers prefer live chat, as they're able to engage with your organisation fast without making a phone call.
But what if you offer live chat, but you aren't available to respond in real-time? Enter chatbots.
It’s easy to forget just how revolutionary of an idea landing pages were in the early and mid-2000s. We take it for granted today, but sending visitors to a page designed specifically for them was a bold and innovative move that allowed companies to “continue the conversation” sparked by ads or search engine optimised phrases. It’s no wonder the idea caught on -- especially after Microsoft famously used landing pages to bolster sales of Office way back in 2003.
Let’s begin with what a digital marketing strategy is exactly. Like any strategy, an effective digital marketing strategy is a plan of action to achieve a desired, well-thought-out goal using online marketing. Depending on the size of your business and what products or services you offer, your digital marketing strategy might involve multiple goals with many moving parts. Frequently reflecting on these strategies can help you stay focussed on meeting the objectives you have set for your business.
It’s no secret that at Refuel we love technology. Keeping our ear to the ground is what keeps us relevant and anyone who visits our Port Adelaide office will notice it’s full of gadgets, widgets and all kinds of electronic alchemy. Everyone here has their own go-to places to get the latest tech news & gossip so we put our heads together over coffee this morning to give you the top 5 that are trending in our office right now!
With the rise of online shopping, more companies can reach customers from around the globe. But, this cuts out the immediate gratification that we’re used to getting from customer service people in traditional stores. If you need help with something, you have to fill in a form, and wait 24-48 hours for a response. For many B2B companies, this wait time is even longer!
I've just spent a week in Boston at HubSpot's annual Inbound conference. Between a packed HubSpot Partner Day, and a rock star lineup of keynote speakers, HubSpot announced some amazing new offerings and features.
This October Refuel are sending Ryan & Jen to Darwin for our very first October Business Month events, supporting the Northern Territory business community. These events cover everything from IT, social media, systems processes, email marketing and more to help both not-for-profits and businesses level up their marketing. Book your tickets now, it's just be like having your own in-house digital marketing agency in Darwin.
Did you know that Google will give eligible not-for-profits and charities up to $10,000 per month in kind to spend on Google Ads? This can be a huge helping hand for charities looking to improve their digital presence.
On 20 September, Ryan will be presenting a special session on how not-for-profits and charities can take advantage of this program as part of NetSquared Adelaide.
As a badged Google Partner, Refuel Creative were invited to the Google Partners Summit 2018 in Sydney. Partners Summit is an annual event that brings together leading digital agencies, so we can stay up to date with product information, hear from top industry experts and have the unique opportunity to network with both our peers and Googlers.
This is an event the Refuel team look forward to every year because it allows for professional business development and the opportunity to apply the insights and key learnings to our customers' accounts.
Held at the incredible Carriageworks event space in Sydney, it was a great day full of learning, networking and fun. Read on for the key takeaways from the Summit and to find out what's new in the Google zoo.
You might have noticed some changes with us recently. Refuel Creative, the agency I founded 18 months ago as "Refuel Digital & Marketing" is growing up in a big way, and I'm pleased to be able to finally share with you everything we've been working on over the last few months.