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Understanding conversational marketing & Drift chat bots

Posted by Ryan Jones on Oct 01, 2018. Reading time is 9 min 0 Comment

With the rise of online shopping, more companies can reach customers from around the globe. But, this cuts out the immediate gratification that we’re used to getting from customer service people in traditional stores. If you need help with something, you have to fill in a form, and wait 24-48 hours for a response. For many B2B companies, this wait time is even longer!

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